Shipping Policy
Key Information
- Order Cut Off Time: 2PM GMT
- Order Handling Time: 0-1 Business Days
- Order Transit Time: 3-5 Business Days
- Flat shipping rate of £9.99 for all orders
Where do we ship to?
Currently we ship only within UK.
Order Cut Off Time
If you place your order by 2pm GMT, we will process it the same day.
Order confirmation
As soon as you place your order, you will receive an order confirmation email. This means that we have your order in our system and we have started our order handling process.
Order Shipping
Once you place your order, we need 0-1 business days to process it. After your order is processed, it will be shipped and usually takes 3-5 business days to arrive.
Shipping costs
Flat Shipping Fee £9.99 GBP for all orders.
Order Cancellation
If you would like to cancel your order, please contact customer support as soon as possible after placing your order. They will give the order cancellation confirmation.
Delayed orders
If the maximum time for processing and shipping the order has expired and your order still hasn't arrived, don't panic. Please allow up to 2 additional days and remember to use your tracking code. If your package has still not arrived by then, please contact us with your order number.
Damaged or incorrect orders
Did you successfully receive your package, but it was damaged or the wrong items were delivered? No problem! Please take photos of the problem, include a brief explanation of what is wrong, and contact us with your order number.
Contact:
Express Matting Services Limited
Unit 1B, The Summit, Manchester Road
Burnley
BB9 7HL
Company No: 07000887
VAT No: GB987256073
Email: sales@cableprotectorsuk.co.uk
Call: +44 1282 270214
Mon - Fri: 08:30 - 17:00 GMT