Return & Refund Policy

Key Information:

- Our return policy allows for returns within 14 days of receiving your item.
- Refunds will be processed within 5 business days.
- There is no restocking fee for returns.

Our return policy allows you 14 days after you receive your item to request a return. To qualify for a return, your item must remain in its original packaging, unused, with tags attached, and you must have proof of purchase.

To initiate a return, please contact us at sales@cableprotectorsuk.co.uk.

Upon acceptance of your return request, we'll provide a return shipping instructions for sending your package.

Feel free to reach out to us at sales@cableprotectorsuk.co.uk for any return-related inquiries.

Damages and issues
Upon receiving your order, please check for any defects or damages. Contact us immediately if there are any issues. Return shipping for defective products is entirely free.

Your Responsibility
If you've purchased an item mistakenly or no longer require it, please check the item upon arrival and contact us immediately if there's an issue. For remorse-related returns, you'll be responsible for the return shipping costs, covering the actual shipping expenses.

Exchanges
For a swift exchange, return the item and, once accepted, make a separate purchase for the desired item.

Refunds
After receiving and inspecting your return, we'll notify you of the refund status. If approved, the refund will be processed within 5 business days to your original payment method. 

Contact:

Express Matting Services Limited
Unit 1B, The Summit, Manchester Road
Burnley
BB9 7HL

Company No: 07000887
VAT No: GB987256073

Email: sales@cableprotectorsuk.co.uk
Call: +44 1282 270214

Mon - Fri: 08:30 - 17:00 GMT