Return and Refund Policy:

- 14 Days return policy

- 5 Days to process refunds

- No Restocking Fee

- Free cancellation before shipping


To start a return, contact customer service at We will provide a return form and address.


Returning purchases

If Express Matting Services Limited, at its discretion, agrees to accept the return of unwanted products, these goods must be returned with our prior written agreement within 14 days of the delivery date. The goods must be unopened and in perfect, resalable condition. Please make sure that the product(s) you have purchased match your specifications before breaking any manufacturer seals to avoid disappointment and potential rejection when you wish to return them.


The customer is responsible for ensuring the safe return of the goods.

The cost of returning goods is solely the responsibility of the customer.

All items must be returned in their original packaging. If a product is defective or if you have received the wrong item, Express Matting Services Limited will either replace the item immediately or issue a credit or refund once the merchandise has been returned.

It is the customer's responsibility to check and inform us if an incorrect item has been delivered within 14 days of delivery. No liability, refund, or exchange will be accepted after this 14-day period.

Returning Products After Canceling Your Order:

If you decide to cancel your order for any reason after products have been dispatched to you or received, you must return them to us. You can return the goods by posting them back to us or returning them in person.

Please contact our customer services at +44 1282 270214 or via email at for return instructions.

Refund Procedure:

It is the customer's responsibility to return goods in new and original condition at their own expense. Refunds will only be processed after the returned goods have been inspected.


Express Matting Services Limited
Unit 1b - Summit Works, Manchester Road,
Burnley, Lancashire, BB9 7HL

Company No: 07000887
VAT No: GB987256073

Call Us: +44 1282 270214
Mon - Fri: 08:30 - 17:00 All times GMT


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